FTP

The following folders should be utilized for file transfers: Payments, Archive, and Balances. These are the standard folders configured for all Paystar clients; however, your implementation may call for more or less folders.

info

Please contact your Paystar Account Manager to coordinate the folder names and file delivery times specific to your needs.

Balances Folder

• The account balance file should be uploaded to the Balances folder daily in the morning hours. Implementations usually call for this file to be delivered by 5:00 AM CST.
• The files will be picked up by Paystar within 15 minutes, processed, and then moved to the Archive folder.

Payments Folder

• A file in the format provided by Billing System containing Paystar payment records will be placed in the Payments folder every day after the daily batch closes. Implementations usually call for this file to be delivered by 3:00 AM CST covering online payments from the previous day.
• After you retrieve this file, it should be moved into the Archive folder (removing it from the Payments folder).

Archive Folder

• This folder should be used to archive old balance and payment files.
• Paystar will perform housekeeping on this folder as needed and may delete files at any time.

Data Files

Below are examples of a Standard Account Import File and a Generic Payment File Export. Paystar flexibly accepts many data types and sets, however, these are examples of the most generic forms of the data we accept.

Account Import Data

Account Number	Customer Number	Balance	Issue Date	Due Date	Name	Email Address	Phone Number	Allow Online	Block Credit card	Block ACH	Account Locked
1234	1	($3.25)	12/1/2023	12/31/2023	Customer One - Property One			TRUE	FALSE	FALSE	FALSE
1245	1	$45.54	12/1/2023	12/31/2022	Customer One - Property Two			TRUE	FALSE	FALSE	FALSE
5678	2	$25.31	12/1/2023	12/31/2022	Customer Two - Property One			TRUE	FALSE	FALSE	FALSE

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Generic Payment File Export

Paid Item	Account Name	Amount	Date	Reference #	Auth Code	Type	Status	Channel	Payment Method	Account Holder Name	User
3778	Emily Johnson	$19.96	10/24/2023 13:22	PGJJQE-5P7Z	PPS010	Sale	Approved	QuickPay	MC - **5454	Emily Johnson	QuickPay
1226	John Smith	$16.80	10/24/2023 13:22	PGJJRQ-5P8F	PPS010	Sale	Approved	QuickPay	MC - **5454	John Smith	QuickPay
1246	Jane Doe	$38.38	10/24/2023 13:23	PGJJT3-5P8V	PPS010	Sale	Approved	QuickPay	MC - **5454	Jane Doe	QuickPay
1298	Michael Brown	$50.81	10/24/2023 13:27	PGJK2B-5P9B	PPS010	Sale	Approved	POS	MC - **5454	Michael Brown	[email protected]

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